Dynamics 365 CE: Where To Start And What To Leave For Later
If you’ve spent any time looking at Dynamics 365 Customer Engagement (CE), you’ll know it’s not a small thing. Microsoft have built a suite of applications that manages sales, customer service, field service and marketing. When you first look at it all together, it can feel like trying to eat an elephant. The good news is that nobody implements all of it in one go. The better news is that most organisations – even sizeable ones – only need a
From Dataverse to Frontend — Without the Backend or the Delay
Most organisations don’t struggle to get data into Microsoft Dataverse. That part is already done. Cases, contacts, accounts, projects…the data is there, structured and governed. The friction starts when you try to use it. Your frontend team wants to build a customer portal or internal app. What they actually get handed is a stack of complexity: Entra ID authentication flows, OData queries, service principals, token management and GUID lookups. None of that belongs in a modern frontend codebase, yet it
How Do You Build a Successful Technology Partnership? Inside a Real-World Collaboration
In our latest ‘Ask the Expert’ video, our client, Martin Court of Redcentric, shares his perspective on how to build a strong partnership with a supplier. Alongside our Director of Engagement, Gareth Davies, Martin starts by recounting a situation many organisations will recognise: a powerful technology platform that, after an early implementation, simply wasn’t delivering. Instead of starting again from scratch, Redcentric faced a much harder challenge: repairing and rebuilding a damaged foundation while continuing to move the business forward.
The Truth About Low Code: You Still Need Code
By Steve Drake, Director of Technology at TrueNorth IT. You Actually Need Code to Get Value from Low Code Low code has become one of those terms everyone loves to throw around. It promises faster delivery, reduced complexity and the magic of empowering business users to build without needing deep technical skills. But here’s the reality: you actually need code to get value from low code.
Smarter Support: Building an Intuitive Helpdesk Portal with AI
We tasked our placement student Kade with creating a helpdesk portal to make it easier for customers to submit tickets and annotations on cases. The goal was to improve the quality of tickets, streamline our workflows in supporting customers and give our customers a more intuitive experience. The standout feature of the portal? AI Integration – built to understand each customer’s unique environment, context and needs.
How to Build a Winning Application Lifecycle Management Strategy
Application Lifecycle Management (ALM) is the engine behind agile, efficient and stable software delivery. It provides the structure and tools needed to take an idea from concept to production, something that’s especially valuable in Power Platform development. In the latest of TrueNorth’s ‘Ask the Expert’ videos, Steve Drake, Director of Technology, shared how his team has adapted ALM to work within Power Platform’s unique low-code environment – and why good ALM is so important for both development teams and business.
Wax On, Wax Off: A TrueNorth IT Tale of Growth, Grit and Great PDFs
Kade’s year in industry: Inspired by the return of a classic With the new Karate Kid film hitting cinemas this month, we couldn’t resist the chance to pay tribute to the legendary dojo spirit. At TrueNorth IT, we’ve always believed in the power of mentorship, discipline and quiet determination, values that run deep in the Karate Kid universe.
Unlocking the Power of Copilot: Four Essentials for Getting it Right
In our latest Ask the Expert video, Steve Drake, director of technology at TrueNorth IT, shares insights into how organisations can get the most from Microsoft Copilot. While the Artificial Intelligence (AI) assistant offers huge potential, its performance depends heavily on data quality, structure and strategy. Here are four key takeaways from the conversation.
- Copilot is only as good as your data
A common misconception is that Copilot “learns” from your business data. In fact, it doesn’t. Copilot
10 Technological Advances of the Last 10 Years
Since TrueNorth IT was founded in 2014, we’ve witnessed extraordinary progress in technology, reshaping the way we work and the systems we create for our clients. To mark our first decade in business, we’ve created a round-up of five technological advances that have made a significant impact to the world in the last ten years. And – because we specialise in digital transformation using Microsoft tools – we’ve added five advances in the Microsoft ecosystem on which our business is